Privacy policy

Privacy Policy

Last updated: Today

At Urbannovamart, your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website www.urbannovamart.com.

🔒 1. Information We Collect

When you use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping/billing address.

  • Payment Details: Collected and processed securely via trusted third-party payment gateways (e.g., Shopify Payments, Razorpay, PayPal, etc.). We do not store your card details.

  • Order Details: Products ordered, quantities, preferences, etc.

  • Device Information: IP address, browser type, operating system, and cookies to improve your experience.

📦 2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your order status or customer support queries.

  • Improve our website, products, and services.

  • Send promotional emails (only if you opt-in).

  • Prevent fraud and ensure the security of transactions.

🍪 3. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance your shopping experience.

  • Understand how customers interact with our site.

  • Remember your preferences and login sessions.

You can choose to disable cookies via your browser settings, though some site functionality may be affected.

🤝 4. Sharing Your Information

We value your privacy and never sell your personal data.
However, we may share your information with:

  • Service providers (e.g., shipping partners, payment processors, analytics tools) to complete your order and improve our services.

  • Legal authorities if required by law or to protect our rights.

🌍 5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Correct or update your information.

  • Request deletion of your data.

  • Opt out of marketing communications at any time.

To exercise these rights, contact us at support@urbannovamart.com.

📧 6. Marketing Communications

If you opt-in to receive our newsletters or promotional offers, we may send occasional emails. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

👶 7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

🔐 8. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure.

🛠️ 9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last updated" date.

📬 10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

📧 Email: support@urbannovamart.com
🌐 Website: www.urbannovamart.com