Refund policy

Return & Refund Policy

Last updated: Today

At Urbannovamart, we take great pride in offering high-quality, thoughtfully selected products that bring joy to children and families. However, if you are not completely satisfied with your purchase, we’re here to help.

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✅ Returns

• You may request a return within 7 days of receiving your order.

• To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in the same condition that you received it.

• Please retain your receipt or proof of purchase.

• Returns are not accepted for items marked Final Sale, or for hygiene-sensitive products (e.g., feeding items, teethers, etc.).

📩 To initiate a return, contact us at: support@urbannovamart.com with your order number and reason for return.

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💰 Refunds

• Once we receive and inspect your returned item, we will notify you via email.

• If your return is approved, a refund will be processed to your original payment method within 5–7 business days.

• Please note:

  • Shipping charges are non-refundable.

  • In case of a return due to a defective or incorrect item, we will cover the return shipping costs.

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🔄 Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same item, email us at support@urbannovamart.com within 48 hours of delivery with photos of the issue.

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🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• We recommend using a trackable shipping service to ensure your return is received safely.

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❗ Order Issues / Damaged Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We’ll work quickly to resolve the issue.

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📬 Contact Us

For any questions regarding your return or refund, feel free to reach out:

📧 Email: support@urbannovamart.com
🌐 Website: www.urbannovamart.com