Shipping policy
Shipping Policy
Last updated: Today
Thank you for shopping with Urbannovamart. This Shipping Policy outlines how we process and deliver your orders, so you know exactly what to expect.
1. Order Processing Time
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Orders are processed within 1-3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
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During peak seasons or promotional events, processing times may be slightly longer.
2. Shipping Methods & Delivery Time
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We offer various shipping options at checkout. Delivery times vary based on your location and the shipping method selected.
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Estimated delivery times are:
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Standard Shipping: 5–7 business days
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Express Shipping: 2–4 business days
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Please note that these are estimates and actual delivery times may vary due to factors beyond our control (e.g., courier delays, customs clearance).
3. Shipping Charges
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Shipping fees are calculated at checkout based on your location, package weight, and selected shipping method.
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Occasionally, we may offer free shipping promotions; details will be provided during checkout.
4. Order Tracking
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Once your order ships, you will receive a confirmation email with a tracking number.
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You can track your shipment using the courier’s website or via your Urbannovamart account.
5. International Shipping
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Currently, Urbannovamart ships to [list countries or “select international locations”].
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International shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.
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Delivery times for international orders may be longer due to customs processing.
6. Incorrect or Undeliverable Addresses
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Please ensure that the shipping address you provide is accurate and complete.
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Urbannovamart is not responsible for delays or lost packages caused by incorrect or incomplete addresses.
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If a package is returned to us due to an incorrect address, additional shipping charges may apply for reshipment.
7. Damaged or Lost Shipments
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If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
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Provide photos of any damage and your order details so we can assist you promptly.
8. Contact Us
If you have any questions about your order or our shipping policies, please contact us:
📧 Email: support@urbannovamart.com
🌐 Website: www.urbannovamart.com